Support

Lost your ticket, or it never arrived? You do not need an account or our help. Find my ticket sends it again to the email you bought with.

Refunds, dates, and what is included are set by the organization running the event, not by us. They are the fastest answer, and their contact details are on the event page you bought from. Email us if you cannot reach them.

Something else, including anything about your personal details: email support@tixtally.app.

Use Help & support in your dashboard. It reaches the same inbox but arrives with your organization, your role, and the page you were on already attached, so nobody has to ask you for context first. Mark anything happening at a door right now as urgent.

If you cannot sign in, email support@tixtally.app from the address on your account.

Email support@tixtally.app with what you want removed. We answer every request about personal data at this address, whether or not you have an account, and what we keep and for how long is set out in our privacy policy.

Organizers can also request this from Account in the dashboard, which is the same request with your identity already established.

Every event page has a report link, and it needs no account. That is the fastest route, because it tells us which page you mean. Email support@tixtally.app if the page has already been taken down and you still need to reach us.